Gaming is meant to be entertaining. At fairqq, we provide every player with the tools, information, and support they need to stay in control — and we take our duty of care seriously, every single day.
fairqq is an internationally licensed gaming platform serving players across Indonesia, including major cities like Jakarta, Surabaya, Bandung, Medan, and Bali. While we are proud to offer a world-class selection of casino games, live dealer tables, and sports betting markets — covering BRI Liga 1, EPL, Champions League, and more — we recognize that gaming carries inherent risks, and that our platform must never become a source of harm for any individual player.
Responsible gaming is not an afterthought at fairqq — it is embedded in the design of our platform, our internal policies, and our customer support training. Every registered player has access to a full suite of player-protection tools that can be activated at any time, at no cost, with immediate effect. No cooling-off period, no hurdles, no judgment.
This page explains who we accept as players, the tools available to you, warning signs to watch for, and how to get help if you need it. We strongly encourage you to read this page carefully, whether you are a new player or a long-standing member of the fairqq community.
Every fairqq player has instant access to the following protection tools — available around the clock, directly from your account settings.
Set a maximum deposit threshold for daily, weekly, or monthly periods. Once your limit is reached, no further deposits will be accepted until the period resets. Increases to deposit limits require a mandatory 7-day cooling-off period; reductions take effect immediately.
Define the maximum net loss you are comfortable sustaining within a given daily, weekly, or monthly window. If your cumulative losses reach this threshold, you will be automatically logged out and unable to place further wagers until the limit period resets.
Choose how long each gaming session lasts before an automatic reminder or logout is triggered. Options range from 30 minutes to 4 hours per session. Regular breaks help maintain perspective and prevent impulsive wagering decisions.
Take a voluntary break from the platform for a defined period — 24 hours, 3 days, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. The time-out activates immediately upon request.
If you feel you need a more serious break, self-exclusion allows you to close your account for a minimum of 6 months, up to a permanent ban. This measure cannot be reversed before the period expires. Pending withdrawals will be processed to your verified account.
Enable on-screen pop-up notifications at configurable intervals (e.g., every 30 or 60 minutes) that show your current session duration, net wins or losses, and total bets placed — keeping you informed and grounded throughout your gaming session.
fairqq enforces a strict minimum age of 21 years for all registered players. This is not just a policy checkbox — it is a non-negotiable safeguard. Under-age gambling causes measurable harm, and our platform is designed to prevent it at every step.
During account registration, all players must provide their date of birth. Before any withdrawal is processed, players must complete full KYC verification, which includes submitting a valid government-issued KTP (Indonesian National ID card). If there is any discrepancy between the stated date of birth and the ID document, the account is immediately suspended and the case is reviewed by our compliance team.
We also encourage all adults in the household to make use of parental control software to prevent minors from accessing any online gaming platform. If you believe a person under 21 is accessing a fairqq account, please notify us immediately at [email protected].
You declare your date of birth during account registration. Providing a false date of birth is a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of funds.
Before your first withdrawal, you must submit a clear copy of your KTP. Our compliance team cross-checks the birth date on the ID against your registered details.
A live selfie is matched against your KTP photograph using certified identity-verification technology, confirming that the account holder and document owner are the same person.
Our risk team continues to review accounts for behavioral signals that may indicate underage use, even after initial verification is complete.
Problem gambling can affect anyone, regardless of income, background, or gaming experience. The earlier it is recognized, the easier it is to address. Be honest with yourself when reviewing the following warning signs:
Chasing losses: Continuing to bet in order to recover money you have already lost, rather than playing for enjoyment.
Spending beyond your means: Using money intended for essential expenses — rent, food, bills — to fund your gaming activity.
Secretive behavior: Hiding the extent of your gambling from family members, friends, or a partner.
Loss of time awareness: Regularly losing track of how long or how much you have been playing, or neglecting responsibilities as a result.
Emotional distress: Feeling anxious, irritable, or depressed when unable to play, or after a losing session.
Borrowing to gamble: Taking loans, borrowing from friends, or using credit cards specifically to fund gaming sessions.
Failed attempts to stop: Making repeated promises to cut back or quit, but finding yourself unable to follow through.
Ask yourself these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of our player-protection tools or contact our support team.
This self-check is for personal reflection only and does not constitute a clinical assessment. If you are concerned, please reach out to our support team at [email protected].
Activating any player-protection measure takes less than two minutes and is available 24 hours a day, 7 days a week.
Access your fairqq account using your registered credentials. All player-protection settings are found under the "My Account" section of the platform.
Navigate to the "Responsible Gaming" tab inside your account settings. All available protection tools — limits, time-outs, and self-exclusion — are listed there.
Select the tool you wish to activate, enter the relevant value (amount or duration), and confirm. Restrictions such as deposit limits and time-outs take effect immediately.
If you need help activating any tool, or if your situation requires immediate action, contact our 24/7 support team at [email protected] for direct assistance.
Responsible gaming starts with the right mindset before you even log in. fairqq encourages every player to adopt the following habits:
A core part of responsible gaming is understanding how the games you play actually work. fairqq is committed to full transparency:
If you believe your gambling has become a problem — or if someone you know is struggling — please do not wait. fairqq's dedicated responsible gaming support team is available 24 hours a day, every day of the year, including during Ramadhan, Idul Fitri, and all Indonesian public holidays. Your wellbeing comes before everything else.
Contact us by email at any time. Our responsible gaming specialists — including Indonesian-speaking agents — will respond promptly and confidentially. You can also request an immediate self-exclusion by emailing the subject line: "Self-Exclusion Request".
Our FAQ covers common questions about deposit limits, self-exclusion, KYC verification, and account settings. You can also review our full Terms & Conditions for details on account suspension and closure procedures.