fairqq Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by fairqq ("we", "us", "our") through the operation of the online gaming and sports betting platform accessible at https://fairqq.cam (the "Platform"). fairqq operates as an internationally licensed online gaming operator serving players primarily in Indonesia.

This Policy applies to:

• All registered Players who hold an active or suspended account on the Platform.
• All guest visitors who browse the Platform without creating an account.
• Any individual who contacts fairqq via email, live chat, or any other communication channel.

By accessing or using the fairqq Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with this Policy, you must immediately cease using the Platform and close your account if one exists.

This Policy should be read alongside our Terms & Conditions, which govern your general use of the Platform and are incorporated herein by reference.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information that identifies or can reasonably identify a living individual, either directly or in combination with other data. This includes but is not limited to: name, email address, date of birth, phone number, IP address, KTP number (Indonesian National ID), and payment details.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" means fairqq, which determines the purposes and means of processing your personal data.
• "Third-Party Processor" means any company or individual contracted by fairqq to process personal data on fairqq's behalf (e.g., payment processors, identity verification providers, analytics services).
• "KYC" refers to Know Your Customer identity verification processes required for compliance with Anti-Money Laundering (AML) and age verification regulations.
• "Cookies" means small data files placed on your device by the Platform to remember preferences, session data, and browsing behavior.

fairqq collects personal data through several channels. The categories of data collected depend on your interaction with the Platform:

3.1 Registration Data

When you create a fairqq account, we collect:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify that you are at least 21 years of age)
• Residential address in Indonesia (city, province, postal code)
• Email address and mobile phone number
• Preferred username and a securely hashed password

3.2 KYC Verification Data

To comply with international AML regulations and our age verification obligations, we collect:

• A copy of your KTP (Kartu Tanda Penduduk — Indonesian National ID card)
• A recent selfie photograph for facial matching
• Proof of address (utility bill or bank statement from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or Bank Danamon dated within the last 3 months)
• Source-of-funds documentation for players transacting above defined thresholds

3.3 Financial Transaction Data

When you make deposits or withdrawal requests, we record:

• Payment method type (e.g., bank transfer, OVO, DANA, GoPay, ShopeePay)
• Bank account number or e-wallet registered name (masked for security after verification)
• Transaction amounts in Indonesian Rupiah (IDR / Rp)
• Transaction timestamps and reference codes

3.4 Technical and Usage Data

Automatically collected when you use the Platform:

• IP address and approximate geographic location (city level)
• Browser type, version, and operating system
• Device type (desktop, smartphone, tablet) and device identifier
• Pages visited, session duration, click patterns, and game history
• Login timestamps and session logs

3.5 Communications Data

If you contact our support team, we retain records of those communications, including live chat transcripts, email correspondence, and notes from calls, to ensure continuity of service and for dispute resolution purposes.

fairqq processes your personal data only where there is a valid lawful basis to do so. The table below summarizes the key processing activities:

fairqq does not use your personal data for automated profiling that produces legally significant decisions without human review, except as required for fraud detection. Where automated fraud-risk scoring leads to an account action, you have the right to request human review of that decision.

fairqq does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We share personal data only in the following circumstances:

• Payment processors and financial institutions: We share transaction data with banks (including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) solely to execute your deposit and withdrawal requests.
• Identity verification providers: We share KYC documents with licensed third-party ID-verification and AML-screening specialists to confirm your identity and eligibility. These providers are contractually bound to process your data only on our instructions.
• Game software providers: We share limited account identifiers (such as a player token) with licensed game developers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Pocket Games Soft, so they can make their games available to you. These providers do not receive your full personal details.
• Regulators and law enforcement: We may disclose your data where required by applicable law, regulation, or a valid request from a competent authority, or where necessary to protect our legal rights, property, or the safety of our users.
• Group and third-party auditors: We share anonymized or aggregated data with independent auditors and certifying bodies that verify the fairness and integrity of our platform.

International transfers: fairqq operates servers in secure international data centers. As a result, your personal data may be processed in countries outside Indonesia. Where your data is transferred internationally, fairqq ensures that such transfers are protected by appropriate safeguards, including the use of standard contractual clauses and contractual data-processing agreements, and that your data receives a level of protection equivalent to the standards described in this Policy.

fairqq retains your personal data only for as long as is necessary to fulfill the purposes described in this Policy, or for as long as is required by law or regulation. Specific retention periods are as follows:

• Active account data: Retained for the duration of your account's existence plus a reasonable period thereafter.
• KYC verification documents: Retained for a minimum of 5 years from the date of account closure, in accordance with international AML record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the relevant transaction, in line with AML and tax-compliance obligations.
• Self-exclusion and responsible gaming records: Retained indefinitely to ensure that our duty of care in relation to excluded players is honored and that you are not unintentionally re-registered.
• Communication logs: Retained for up to 2 years from the date of the last contact, unless a dispute is pending.
• Anonymized analytics data: Retained indefinitely, as it no longer identifies you as an individual.

Once the applicable retention period expires, your personal data is securely deleted or irreversibly anonymized using industry-standard data destruction techniques.

Subject to applicable law, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data fairqq holds about you, along with information about how we process it.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data where there is no longer a lawful basis for keeping it, subject to ongoing legal, tax, and AML obligations.
• Right to restrict processing: You may request that we limit the way we process your data in certain circumstances, such as while a dispute is being investigated.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to us, in a commonly used format.
• Right to object: You may object to processing based on legitimate interest, including processing for direct marketing and promotional purposes.
• Right to withdraw consent: Where our processing is based on consent (such as personalized promotions), you may withdraw that consent at any time, without affecting the lawfulness of processing that occurred before you withdrew it.

To exercise any of these rights, contact our Data Protection team at [email protected]. We aim to respond to all data-protection requests within 30 days. Where lawfully required, we will verify your identity before processing any request.

fairqq takes the security of your personal data extremely seriously. We employ a multi-layered approach to data protection, including:

• Transport security: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption.
• Encryption at rest: Stored personal data is protected using industry-standard encryption algorithms.
• Access controls: Access to your personal data is restricted to authorized fairqq personnel on a least-privilege basis, with role-based permissions and mandatory two-factor authentication for internal systems.
• Network security: Our infrastructure is protected by firewalls, intrusion-detection systems, continuous security monitoring, and regular penetration testing.
• Staff training: All fairqq employees undergo regular data-protection and security-awareness training, and are bound by strict confidentiality obligations.
• Incident response: In the unlikely event of a data breach, fairqq has a defined incident-response plan. We will notify affected players and the relevant regulatory authorities in accordance with our legal obligations, and will take appropriate remediation measures.

While no method of transmission or storage is 100% secure, fairqq is committed to maintaining the highest practicable standards of data security and reviews its technical and organizational measures on an ongoing basis.

fairqq uses cookies and similar technologies to improve your browsing experience, maintain session security, and analyze platform performance. The types of cookies we use are:

• Essential cookies: Required for the core functionality of the Platform, including session management and authentication. These cannot be disabled.
• Preference cookies: Remember your settings, such as language preference and display options.
• Analytics cookies: Help us understand how players use the Platform so we can improve our services. These are aggregated and anonymized.
• Marketing cookies: Used (with your consent) to measure the effectiveness of promotional campaigns and serve relevant offers. You may opt out of these at any time.

You can control and manage cookies through your browser settings. Note that disabling essential cookies may prevent you from accessing certain parts of the Platform. For more information on managing cookies, please refer to your browser's help documentation.

The fairqq Platform is intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

As part of our KYC process, age verification is mandatory. We retain the birth date you provide and cross-check it against your government-issued identification (KTP). If fairqq identifies a user under the age of 21, the account will be suspended immediately, all associated wagers will be void, and the data will be handled in accordance with applicable law. If you believe a minor is using fairqq, please contact us immediately at [email protected].

fairqq may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Where changes are material, we will provide you with notice by email before the revised policy takes effect.

Your continued use of the fairqq Platform after the effective date of any revision constitutes your acceptance of the revised Privacy Policy. The "Last updated" date at the top of this document indicates the most recent revision. We recommend that you review this page periodically to stay informed about how your data is being protected.

If you have any questions, concerns, or complaints about this Privacy Policy or how fairqq handles your personal data — or if you wish to exercise any of the rights described above — please contact us through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, with priority routing during Western Indonesia Time (WIB, UTC+7) business hours.

We take all privacy-related complaints seriously and will investigate them thoroughly. We aim to acknowledge every data-protection complaint within 2 business days and to provide a full written response within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.